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Depending on your browser, you will may be asked to “Run”, “Save”, or the file will just download to your browsers default download folder. Please save the file to your downloads folder or Desktop. Please see next step before you proceed.
Tip:
Disabling your Antivirus/AntiSpyWare before install is recommended to prevent errors! Re-enable Antivirus/AntiSpyWare after install.Usually this can be accomplished by Disabling or turning off Real-time Protection. Here is an example:
Upgrades for Existing customers: Do not uninstall your current software version. To upgrade your current software simply download and install the new version of the software on your computer.
- When asked to Run or Save the file, select “Save”.
- After saving the file, right click on the file, and select “Run as Administrator”.
- If the User Account Control window shows, select “Allow”.
- The installation will now begin, follow the prompts within the installer to complete the installation.
Go to your download folder or Desktop where you have saved the SOS Online Backup setup file.
- Open or Run the file.
- Click Yes to the User Account Control message.
- Click Next in the first window of the SOS Online Backup installer.
- Accept the EULA(End User License Agreement) and click Next.
- If you are comfortable with the location of the install folder, just click next.
Tip:
We recommend that you uncheck the box to “Launch the program,” click Finish, and then reboot your computer.
- Over head space. SOS requires over head space for the backup set, because SOS using a caching system which will create a local copy of the files in the backup set for incremental backups. If you have a backup set of 10GB, SOS requires at least 75-80% space on the hard drive for caching. If you do not have enough space on your C drive, you can redirect the cache to another drive that has more space. You have an option in the program to do it. Go to “Advanced” > Options > Folders.
- SOS requires that the program be installed under an administrator account. So make sure you are logged in as an administrator on the computer.
- Make sure that your windows task scheduler service is running and has no issues, since SOS needs the windows task scheduler for starting up your backups.
- Some of SOS’s advanced Windows integration features, like drag and drop and backing up network drives cannot be used under certain circumstances. The most common is if you are running Windows Vista or Windows 7 and have the UAC security settings turned on. If you would like to use these SOS features, you need to disable the UAC. To find the UAC settings in Vista or Windows 7 open the start menu, and in the search bar type ‘user account control’.
Make sure the slider is moved down to “Never notify” and then click on OK and reboot the computer, (This image is for Windows 7 operating systems.). - When setting up your backup set, make sure you do not select Program files and Windows folders since these are system folders and have application files that are not required for backups.
- If you plan on logging off the computer when a backup is scheduled to run, do not select files from the network drive, rather select the files for backup using the UNC path for those files and then right click on the file/folder and select “Protect with SOS”.
- Make sure your Windows OS is up to date with all the latest Microsoft updates.
Exclude these processes in your Antivirus/AntiSpyware program Realtime Protection, also add these files to the firewall exception list.
C:\Program Files(x86)\SOS Online Backup\sstorage.exe
C:\Program Files(x86)\SOS Online Backup\sosuploadagent.exe
C:\Program files (x86)\SOS Online Backup\Sloader.exe
Here is an example of what that looks like when using Microsoft Security Essentials Antivirus/AntiSpyware to exclude processes:
Then exclude C:\Program File(x86)\SOS Online Backup folder from your Antivirus\AntiSpyware Realtim Protection program. See example here:
Here is an example of what that looks like when using Microsoft Security Essentials Antivirus/AntiSpyware to exclude processes:
