Apps & Software
- SOS runs quietly and automatically in the background on PC, Mac and Android. (iOS backups are performed manually).
- The automatic schedule can be setup to run hourly, daily, weekly or monthly – we recommend at least a daily backup. Set a daily backup window to limit what times of day SOS transfers data. Choose whether or not to receive email reports on backup activity.
- SOS uses minimal system resources, check out the system requirements.
Access and Backup
- SOS for Android leads the industry in mobile protection with automatic backup of apps, music, photos, docs and video plus many other desktop-class benefits. SOS for iOS can protect photos and contacts.
- Both Personal and Family Cloud SOS accounts support an unlimited number of mobile devices (iOS/Android).
- SOS will automatically find your important files, then simply set the start-time for your daily backup and you’re done! (No extra fees for video backup!)
- SOS can find and backup files based on type – documents, images, music and videos – regardless of which folders the files are in. Also setup custom file-types as-needed.
- Easy to manually specify exactly which files/folders to backup.
- SOS doesn’t use gimmicky service-level plans that artificially separate out features to get you to pay more. With SOS, all options come standard.
- Protect all of your USB, FireWire, Thunderbolt, eSATA and other external storage devices. Even backup network-attached volumes from any PC, Mac or Linux machine.
- Use SOS to free up space on your external drives since SOS is a true archive and will never delete files from the cloud – even if you disconnect the drive. (That’s a REAL backup.)
- Not only backup to the cloud, you can also backup to external drives or other local volumes – give yourself ultimate protection and quick recoverability by having a local copy for quick restore if necessary and relying on your cloud backup in an emergency or when on-the-go.
- Activate the LiveProtect feature on select files to enable continuous, real-time protection. Files being watched by LiveProtect will be backed-up within seconds of being changed.
- SOS can backup files that are being opened and worked on without interrupting you. This applies to most common file types such as Microsoft Office documents.
- Personal and Family accounts have an infinite and unlimited amount of storage in the secure SOS cloud.
- As much data as you have, as many files, however big, whatever kind – SOS will protect it.
- Not all “unlimited” backup providers actually give unlimited storage – for instance, many major service providers will remove files from their cloud 30 days after they are deleted from your computer. What happens if you need to restore a file you accidentally deleted 6 months ago? With SOS you can backup forever without any worry of data being gone later. (Of course, you can always manually delete stuff from the cloud if you don’t want it there any more.)
Any File Type
- Any file type, no limits. There are some default “exclusions” in SOS that will skip cache data, application files and other system files that aren’t necessary for backup. These exclusions can be easily modified if needed!
- Any size file, no limits. Have a 25GB video file? No problem. (Note, SOS can work through network interruptions so don’t worry if you have power outage in middle of backing up a big file, the software will pick up from where it left off, cool huh?)
- Any number of files, no limits. Backup a billion files or just one – whatever you need.
- SOS is smart. It can handle spotty or slow Internet connections, power outages or precocious children. Whether in the middle of your initial backup or in the middle of 20GB video file, SOS will pick-up right where it left off.
- The backup apps use lossless compression during transfer in order to minimize bandwidth usage while posing zero risk of damage to files.
and Version History
- SOS is a true archive and can be used to free up space on your local hard drives – we call this ForeverSave.
- If you delete a file from your computer the backup copy and all of its past versions will remain in the cloud forever. You can manually delete files from your cloud backup if you don’t need them anymore. (Most services limit how long files stay in the cloud after being deleted.)
- SOS hold every past backup version of every file forever.
- All SOS apps (desktop AND mobile) encrypt your files using UltraSafe 256-bit AES before transferring them to the cloud. We stay up-to-date and use the same encryption technologies employed by banking and military applications.
- Each SOS user’s files are secured with a unique UltraSafe encryption key.
- Files are transferred to and from the cloud via a Secure Sockets Layer (SSL) connection.
- Once files arrive in the cloud they are encrypted with a second layer of UltraSafe 256-bit AES encryption – again each user is protected with a unique key.
- Recommended for sensitive data, UltraSafe MAX accounts are protected with unique user-defined encryption keys.
- With UltraSafe MAX, keys are NEVER stored or saved in the SOS cloud. This means absolutely no one is able to access files except for the account-owner.
- Note: Because of their nature, SOS cannot reset the password or encryption of UltraSafe MAX accounts. If you lose the password the data will be un-recoverable.
SOS is unique. We operate in 11 independent data centers on five continents and not a single byte of our customers’ data is stored on 3rd-party equipment.
- Your files are stored on customized clusters of servers that we have perfected over the years. Data is protected by advanced RAID configurations and real-time network monitoring. Also, we backup your backup each night to entirely different hardware in order to completely minimize the risk of data loss.
- All of our data center locations are SSAE 16 (SOC 1)/SAS 70 Type II audited on a regular basis. Security features include:
- 24-hour manned security and video surveillance,
- Proximity security badge access,
- State-of-the-art smoke and fire suppression,
- Temperature controlled environment systems,
- Seismically-braced construction,
- Redundant backup power systems.
SOS has always been built to meet the needs of businesses and organizations that handle sensitive information.
- Health Insurance Portability and Accountability Act (HIPAA)
- Title II of HIPAA, known as the Administrative Simplification (AS) provisions, requires the establishment of national standards for electronic health care transactions and national identifiers for providers, health insurance plans, and employers.
- When used with UltraSafe, SOS complies with the record backup and privacy requirements of HIPAA. No additional contract is required with SOS. Please email us if you require a Business Associate agreement with SOS.
- SOS assists healthcare providers to be HIPAA compliant in the following ways:
- SOS, in all cases, creates, received and transmits only encrypted data. SOS uses a three-tiered AES encryption system which protects data on the user’s computer, again in transit and finally when at rest in storage at SOS’ data centers.
- Data cannot be read while in transit or when stored on SOS servers. (Provided the user/healthcare provider does not compromise account credentials.)
- SOS servers are located in SSAE 16/SAS 70 audited data centers protected by gated access 24x7x365, on-site security staff and technicians, electronic key card access and video surveillance both inside and out.
- Backing up with SOS can protect against data loss due to hardware malfunction, accidental deletion, virus attacks, theft or natural disaster.
- SOS’ UltraSafe feature allows the user (healthcare provider) to store data securely in such a way that no unauthorized access is possible – including by that of SOS engineers and staff.
- Securities and Exchange Commission, Sarbanes-Oxley (SOX)
- Sarbanes–Oxley is a United States federal law that set new or enhanced standards for all U.S. public company boards, management and public accounting firms.
- When used with UltraSafe, SOS complies with the record backup and privacy requirements of SOX and other SEC regulatory standards. No additional contract is required with SOS.
Here’s why the new SOS is the best offer on Earth.
Help & Support
We have lots of support and help available!
- Live Chat
- Monday – Thursday, 12am – 12am PST (24 hrs)
- Friday, 12am – 7pm PST
- Saturday, 7:30am – 5pm PST
- Sunday, 8am – 12am PST
- Knowledge Base & Forums
- Email Support
We stand behind our product with a 30-day, money-back guarantee. If you have any issues after 30-days, we’ll always take a case-by-case look.
Apps & Software
- Windows XP, Vista, 7 and 8 Pro (32/64-bit) [20 MB]
- Windows Server 2003, 2008 and Small Business Server [20 MB]
- Mac OS X 10.6 and up [2 MB]
- Android 2.2 and up [2 MB]
- iOS 6.0 and up [2 MB]
- Linux volumes supported by network-mapping to a PC or Mac. SOS for Windows includes “Add Network Location” option.
Encryption & Security
- Unique-per-user 256-bit AES encryption prior to backup.
- UltraSafe MAX (optional) accounts use a unique, user-defined, encryption key that is NEVER stored in the SOS cloud. Access cannot be restored if account credentials are lost.
- SSL optional. (set in Preferences)
- Unique-per-user 256-bit AES encryption at rest in the cloud.
- For increased security, UltraSafe MAX files are only accessible via SOS desktop applications, not the MyAccount web portal. At this time, UltraSafe MAX is only available on Windows.
- All Personal and Family customers have infinite storage in the SOS cloud.
- ForeverSave File Retention: Files deleted from the local source (computer/hard drive/etc.) will remain in cloud indefinitely.
- ForeverSave Version History: Each and every past version of every past backup is kept.
- File Size Limit: None
- File Type Limit: None
- Number of Files Limit: None
Mobile Access & Backup
- SOS for Android: Backup based on a schedule, backup whenever plugged into power, backup only via WiFi to save cellular bandwidth, protect all files including apps, music, video, pictures and files on expandable SD storage. Access and download any supported file from your cloud.
- SOS for iOS: Backup contacts and photos in the Camera Roll. Due to limitations by Apple, the app cannot automatically backup or access media files such as music and video. Access and open any supported file from your cloud.
- Smart Scanner: SOS will automatically scan for important and common file types including images, music, video and documents.
- External Hard Drives, NAS, Network Volumes: SOS can protect external hard drives/network volumes with no extra charge or plan upgrade.
- Local Backup: SOS for Windows can create a local backup onto an external hard drive/network volume.