HOW TO DOWNLOAD YOUR DATA

Windows

• Run the installer. The default installation location is recommended.
• Sign in once the installer completes.

• To easily restore backed up files, click the View/Restore button.

• In the next window that appears, you’ll encounter a listing of the files and folders you can select for recovery in the tree structure:

You can restrict your search by size (e.g., > 1,000 KB) and file type (e.g., Movie Clip, *mpeg). To be more specific in your search, you can also enter all or part of a filename. Click Next to continue.

Alternatively, you can use recovery Wizard. To start it please click Run Recovery Wizard.

• In the next window that appears, you can specify dates and filters to search for a specific backup set.

Move the calendar arrows and locate a date that has bold font. The search will look for all backups that were taken on or before this date. To be more specific in your search, you can also enter all or part of a filename.

Click Next to continue.

• On the next panel, you’ll encounter a listing of the files and folders that meet the search criteria from the previous panel. Choose the specific files and / or folders you need to restore, or simply check the topmost checkbox to restore the entire backup.

• Click Next to move on to the last step. Choose either the Default location or New location. The default location is the original path of the files. If you choose New location, then also click the ellipsis button (…) to select a new folder location.

Optionally, you can indicate that you want to Save new location as Default, which will save the new folder location as the restoration path for this backup set.

You can uncheck the box Include original path. This will cause the restore operation to place all of the files into a single folder, instead of preserving the original folder structure.

• Click Finish to begin the restore operation.

• When the restore is complete, a window will appear to display the results. You’ll see a count of the files successfully recovered and also a count of any files that were unrecoverable. Click the Details button to view the restore report, or click the Close button to exit.

IMPORTANT: If you are going to restore and entire folder with “Original path”, then we recommend that you choose a root drive letter. This will ensure that the names for your recovered files do not exceed the Windows character limit of 256. A folder will be created with the system name of the data you are restoring.

NOTE: This initial process may take up to 60 minutes for backup accounts containing 1 million files or more. However, for subsequent restores the refresh process will happen much faster.